Refund and Returns Policy

Refund and Returns Policy

Last Updated: 26-Jan-2025

At Badani Mart, we are committed to providing a hassle-free shopping experience and customer satisfaction. This policy is in accordance with the Consumer Protection Act, 2019 and relevant Indian laws, which govern the return, exchange, and refund process for items purchased from our website.

Returns

You may return products within 7 days of receipt if they are:

• Unused
• Unopened
• In their original packaging, including all tags and labels

Exceptions to Returns
Certain products cannot be returned due to hygiene, safety, or perishable nature, including:

• Grocery Items (e.g., food items, spices, packaged goods)
• Dry Fruits and Nuts
• Home Care Products (e.g., cleaning supplies, sanitizers, detergents, etc.)

These items are non-returnable due to the nature of the products and consumer safety standards.

Defective or Damaged Goods
In case the product is defective, damaged, or different from what was ordered, we will process a return as per the Consumer Protection Act, 2019. Please contact us within 7 days of receiving the item, and we will arrange a return, exchange, or refund.

Refunds

• Refunds will be processed according to our Refund Policy and may take several business days to reflect in your account.
• Refunds are generally issued to the original payment method used for the purchase, unless otherwise specified.
• The refund amount may be adjusted for any applicable shipping or restocking fees.

Non-Refundable Products

Once sold and delivered, certain products are non-refundable under the following conditions:

• Grocery items, Dry fruits and nuts, and Home care products (due to health and hygiene concerns).
• The original packaging is damaged or broken by the customer.
• Items that have been used, opened, or are not in resellable condition.
• Customized or personalized products as per customer specifications.

Damaged or Defective Products

If the product received is defective, damaged, or incorrect, we will provide the option of:

• A full refund,
• A replacement,
• Or an exchange, depending on the nature of the issue.

Please contact our customer service team within 7 days of receiving the product. You will need to send photos of the damage or incorrect item for quick processing of your return.

How to Initiate a Return

To initiate a return, please contact our customer support team at:

• Email: see in contact page
• Phone: see in contact page

Please provide your order number and details of the issue. Once your return request is processed, we will guide you through the next steps.

Consumer Rights under Indian Law

Under the Consumer Protection Act, 2019, consumers are entitled to seek a refund or exchange if the product is faulty or defective, or if it doesn’t match the description provided. You may also return products within 7 days of receiving them, subject to the terms outlined in this policy.

Contact Us

For any questions or concerns regarding returns, refunds, or exchanges, feel free to contact us:

• Email: see in contact page
• Phone Number: see in contact page